FAQ

My account in ShareASale indicated that I had a few invalid links. I've checked my affiliate links and clicked on them and they seem fine.

If you notice on the csv view of the shareasale report, those clicks are all sequential in their ID and clicked within the same couple of seconds (see screenshot of another account with the same warning)

The reason for this is that a crawler goes over the links at some point when the youtube video is published.

The crawler clicks on the correct link but it changes it for itself, resulting in the above error.

This has nothing to do with the users which are always redirected in the correct link to the shop, and you get credit for the lead.

To clear up the situation:

  • the crawler does not affect the links in any way.
  • the crawler clicks do not count towards your total clicks of course
  • by no means your customers are affected by this issue.
  • this happens to all shareasale product feed links, regardless if they come from linkdeli or directly
I just finished a blog post and it is only showing a blue box with a "?". I normally can see my list in the WP editor before I even publish.
This sometimes happens when the icons or images of a product take too long to load from the original shop.
 
What is the broken image you are seing:
What you are seeing in your wordpress preview is not the actual list but a placeholder image for it (wordpress preview cannot display the script part of the widget). So, even if this image is not there, the actual widget will be, when the post is published.
 
Solution:
just change the list a bit and re-open the "get code" window. This will change the list in the eyes of LinkDeli and it will regenerate the placeholder image. I just did this for you and the image is normally there
 
Technical stuff:
If all the list cannot be rendered within 10 seconds (meaning all the thumbnails from all the shops, the image render may produce empty thumbnails. If this happens, just do the solution above.
How can I preview the final, affiliate link of a product when I build a product list?

You just need to click on the small eye icon on the product icon. 

This will pop up a dialog box with the final link which will contain the affiliate information as  well.

If your product tile contains more than one products, a list with as many links will be produced so you can check each one individually

Why some products are missing when I am searching on a specific shop?

When searching, on the right side there is a gear icon (1). Click on it and it will drop down some options:

Make sure you have the "Shops" option checked as well as the specific shop your are looking for the product selected:

 

Why some of my sales are not getting through?
A quick note on how affiliate networks work might shed some light on it:

Let's say customer C, visits blog B and clicks on a product from shop S, putting it in her cart. The affiliate network registers that for customer C, a future sale that customer C will complete from shop S, will be attributed to affiliate B. But if now, C goes to, say, YouTube channel Y and clicks on any product pointing to shop S (the same shop), the network will now register Y as the affiliate to attribute the sale to, even if the customer had placed the product on the cart, through B's blog.

This happens on the click of a product, so to be sure you get the commission, the person that does the sale, must not click around on other people's blogs until she completes the purchase.

Of course that works the other way around. If someone puts all her desired products in her card through Y's youtube channel and then pops up in your blog and clicks on at least one of your links, any and every sale will be attributed to you. No need to put anything in the cart through your lists, just to click!

The 30-day cookie attribution that networks refer to, is valid, providing that nobody else steps on your cookie, replacing it with their own.

Are links nofollow?

all links are shortened through our own shortener and appear as ldli.co links except Amazon links which are shortened with Amazon's own shortener (amzn.to).

this is due to the terms of service of Amazon that explicitly prohibit using any other shortener other than their own.

regarding nofollow, all links in the widget and the html codes are nofollow. the links you can pick directly (e.g. YouTube links and html direct links) are also set as nofollow and noindex through html headers when unshortened.

When I click on a link to preview it, I get the message "The link is not currently active".

This may happen when the affiliate id is not correctly set.

Login to your corresponding affiliate account, copy your affiliate id from there and paste it to your affiliate-id field in LinkDeli.

Check out our documentation here on how you can find your affiliate ids on various affiliate networks.

When I use the bookmarklet the images are not always being picked up automatically.

On some sites, the image of a product is not picked automatically due to their code structure.

Bookmarklet

To fetch it click on the image to select it while it spins.

Bookmarklet

Even if it comes out as a white image, it still has picked it correctly.

null

How can I add a product to an existing product list?
Go to the "Products" page and click on the product you want to add from the "Library" or the "Most used" pool.
This product will show up on the right side of the page (1) & (2).

null

Click on the shopping bag (3) and a menu with all the existing lists will pop up. Select the one you want the link to append to and click "Add".

null

You are set! The link will be appended to the selected list.

null
How can I link a product to multiple shops?
With just one click you can join same products from different shops together under one link and let your customers shop from their favorite shops!


When creating/editing a list, click on the link icon on a product to connect it with its previous one:

null


Every group of join products will be marked with a distinct background color:

null

After products are joined, the check-boxes will look like this:

null


When you have multiple shops per link, an icon shows up instead of repeating the product icon in your dashboard:

null

It is easier on the eyes and shortens the lists as well!

I got the migration button on my LinkDeli account but some of my project manager links weren't transferred into LinkDeli's database.
The migration button brings in only the products that are not already in the LinkDeli database.

The system filters out links that are already available through the shops tab to avoid duplicates.

null

You will be able to find these products by setting your affiliate ID for the respective shop

null

You can then search for this shop's products through the shop search functionality provided by LinkDeli

To search for links imported from the Project manager, you can do so the "Mine" tab.

null

How can I check if my affiliate links are correct?

If you have set your affiliate links and you are concerned that they may not be correct, while in the edit mode of the list, click on the preview icon and the link will present the full affiliate link to check it.

null

While you can use the link presented in the dialog box normally, please note that clicks on those links do not provide statistics data on your LinkDeli dashboard.

Which clicks are being counted as leads? Does the system let me know how many leads remain on my current billing cycle?

The leads are all human clicks on your links excluding automated bots, Google scans, robots, crawlers and spammy clicks (meaning some one constantly clicking on the same links). A click counts as a lead even if the link does not go through an affiliate network or even if the link points to the user’s own shop/blog.

At the bottom right of the screen, there is a small widget that constantly displays your used/available clicks. Moreover, you will receive an email when 70% of your total monthly available lead clicks have been spent. The system will also notify you via email, when you have reached the 100% of your total clicks.

In general, we'll contact you personally before taking any action.

When I click on the bookmarklet, it only pops up a message to login and nothing happens.

First try restarting your browser and if that does not produce any results, try removing the bookmarklet from the bookmark bar and drag a fresh copy from your LinkDeli page.

If you still have problems, please try a different shop page. If the different shop page works, please let us know of the shop address that produces the problem through our feedback form or email.

When I click a product in my supply list, it takes me to an overview of my supply list on the LinkDeli page and not to the product

Your code has been modified or you are on a blog that does not support tags.

What to do: Open the source code of your post (right click on your published post page and "view code") to search for linkdeli. Make sure the code looks like the one you pasted when writing the blog post to avoid this from happening, you will probably want to add any based widget LAST (this goes not only for Linkdeli but for inlinkz and other tools). Use a placeholder in your post (eg ***linkdeli here***) and when you're done with the post, then go to your html editor, find it and replace it with the code provided from the linkdeli backend. If you go back to text/preview mode and start modifying things around the code you will end up viewing the fallback image. The fallback image is there so, even in cases where the code is damaged, your readers will still have the chance to view the product list (even on the linkdeli site) and still make a purchase.

Some Shareasale shops ask for a 'tracking id'. What's that?

This is only used for your shareasale backend reports. You can filter your shareasale earnings by tracking ID so you can, for example, see which clicks/leads originated from linkdeli vs anything else.

See ShareASale's info on the tracking id here

If this does not sound very helpful or sounds overly complicated, just leave it empty as it is optional!

When I click on my Shareasale-based-shop links, i get something like: 'Your link is not active'

Please check that you have your shareasale affiliate ID set correctly. You can find your shareasale affiliate ID (and verify it) like so: https://linkdeli.com/page/how-do-i-find-my-shareasale-id

I found a shop that it is not in LinkDeli and I want to use it. What do I do?

If the shop has an open affiliate program (meaning, anyone can join), just let us know! You will find a request form on the shops page. Just click the button at the bottom of that page and let us know of the shop!

If the shop does not have an affiliate program, just go ahead and add links with either the bookmarklet, or using the "add link" button, found at the bottom of the edit list page. LinkDeli will auto-pick the icon for you as well.

Where can I use LinkDeli?

You can use it everywhere. The LinkDeli widget is ideal for your blog post. People tend to look for products you used, when you present them with a project on your blog post. You can also use the LinkDeli product lists in your YouTube videos. LinkDeli produces a special format that fits in your video description. We are adding text links to multiple shops too! Just pick the html and paste it inside the blogpost, to have reference there as well. And of course, you can use our special shortened links for your social media posts.

How much does LinkDeli cost?

Please check our pricing page here.